Overseas Remittance Service User Agreement
Article 1 (Scope of Application) This ‘Terms and Conditions’ is applied to between Japan Remit Finance Co., Ltd.(hereafter referred to as the ‘Company’ and the Customer using Small Amount Overseas Remittance Service(hereinafter referred to as the ‘Service’).
Article 2 (Real Name Transaction) Customers are requested to use real name during transaction. When it is requested to verify customer’s real name by company, customers should present necessary documents such as Real Name Certificate.
Article 3 (Remittance Limit) The limitation that a customer can remit through this service follows the article 3-4 paragraph 1 of the Foreign Exchange Transaction Regulations.
Article 4 (Designated Account) ① The company shall transfer funds to the Customer only through its Bank Account (hereinafter referred to as the “Designated Account”) designated at the time of the registration of the small overseas remittance business OR the company shall receive money from the Customer in the designated account only.
② The company shall publish the matters related to the designated account on the company website and manage it with the latest contents.
Article 5 (Fees) ① If the company receives an application for use of the Service from the Customer, the company shall segregate the related fee (hereinafter referred to as “Fees”) borne by the Customer as detailed items such as the Exchange Fee, Remittance Fee.
② The company shall publish the matters related to the commission on the company website and manage it with the latest contents.
Article 6 (Applicable Exchange Rate) ① The company shall inform the Customer with applicable exchange rate when it receives an application for the use of its Services.
② The company shall publish its exchange rates on its website and manage it with the latest contents.
Article 7 (Payment and Receipt Amount) ① When the Customer applies for the service to deposit money in the designated account, the company shall transfer the amount from which the fee is deducted to foreign currency to the recipient as requested by the Customer.
② When the company receives an application for use of the Service from the Customer, the company shall provide the Customer with a statement of the original currency and the foreign currency of the amount to be paid and received by the Customer.
Article 8 (Duration of Period) ① The company shall provide the Customer with information on the estimated time required for payment or receipt when the company receives the application for the use of the Service.
② The company shall post about the estimated time required for payment or receipt on its website and keep it up to date.
Article 9 (Change or Cancellation of Remittance) ① The Customer can apply for the change or cancellation to the company by visiting the branch office or through online for cases where the remittance process is not complete or the payment is not made to the receiver’s account. However, the Customer can not apply for a change or cancellation for the transfer process that has been completed, such as money deposited already to the beneficiary account.
② When the company receives requests to change or cancel the remittance from the Customer, the company shall process the request and notify the Customer of the result.
Article 10 (Notification of remittance result) When the remittance process is completed, the company will notify the result of remittance immediately to the Customer by contact address provided in advance by the Customer.
Article 11 (Indemnification for damages) In the event of damages to the Customer due to the company’s responsible cause, the company’s liability for damages shall include the ordinary damages set forth in the Civil Act, and for the damages caused by special circumstances the company shall be liable for damages only if it knew or understood the circumstances.
Article 12 (Refund) ① Customer can apply for a refund to the company if the transfer is not completed within 15 days from the date the Customer submits the service to the company and transfers it to the designated account without reason for the Customer’s fault.
② When the company receives a refund application under paragraph 1, the company shall pay to the Customer the amount of money originally deposited by the Customer in the designated account and the amount of the Article 11 (compensation for damages), except in special circumstances.
Article 13 (Procedures for Dispute Resolution) ① The company shall be liable for any damages arising out of or in connection with the operation of the company. The procedures for compensating the damages suffered by the Customer in connection with the small amount overseas remittance business are hereinafter referred to as the “Dispute Settlement Procedures.” The company shall listen to and address Customer’s reasonable complaints.
② The company shall notify the Customer about the method of acceptance of the dispute (including the dispute resolution officer and the person in charge and the contact details), the dispute settlement procedure (distinguishing between simple complaint and damage claim) and the result of the dispute settlement (including processing period, customer notification method, etc.).
③ If the Customer objects to the remittance transaction process, the company may request its designated staffs (such as the dispute handling officer and the person in charge) to resolve the matter who shall notify the Customer.
④ The company shall publish the details of the dispute resolution officer and the person in charge with contact information on the company website and will update it with latest.
Article 14 (Preservation of transaction records) The company shall maintain records of payments and receipt transactions with its customers for five years pursuant to the Foreign Exchange Transactions Act and the like.
Article 15 (Confidentiality Obligation) ① Except as provided in applicable laws and regulations, the company shall not disclose any personal information (“Customer Information”) that is obtained through the execution of its overseas remittance business, such as ‘personal information of the customer, account information’, or provide to third parties without the Customer’s consent.
② If the company violates Paragraph 1 for reasons of negligent management or when theft or leakage of customer information occurs, the company is liable for damages to the victim customer. However, if the company proves that it is not intentional or negligent, it cannot be held responsible.
Article 16 (Issuance and Explanation of Terms) ① The company shall notify the terms and conditions through its website and specify the terms and conditions when making a contract with the customer for the small amount overseas remittance business.
② The company shall give the Customer a copy of the terms and conditions in the form of electronic documents (including transmission using e-mail), fax, mail or direct delivery to the Customer.
③ When the Customer asks the company to explain the contents of the terms and conditions, Japan Remit Finance must explain those to the Customer in one of the following ways:
1. Explain important contents directly to the Customer
2. Describe the important contents by electronic means recognized by the Customer.
Article 17 (Applicable Regulations) Regarding matters not defined in these Terms and Conditions, it shall be subject to relevant laws and regulations such as the Foreign Exchange Transaction Law.
Article 18 (Jurisdiction of Court) If a dispute arises in connection with the transaction, it shall be resolved by agreement of both parties. However, if both parties cannot agree or no agreement has been reached, the court will comply with the provisions of the Civil Procedure Act.
Additional clause (date of agreement)
This agreement is concluded on 2020.1.1.